The next “activation date” came and went, with no DSL service. The reason given is that my address did not exactly match the address on my phone bill. I said the address as it should be into the phone when I ordered the service, but the customer service rep(s) on the other end insisted on putting the letter after the number as a “unit” number or “suite” number. I said I don’t write 999 unit A, I write 999A. But they didn’t know how to enter that into their (or their supplier’s) system.
I wonder why that is, when I had DSL service through NCF, which uses TekSavvy for it’s upstream, and that worked first try?
Why is TekSavvy so certain this time that the activation will work, when it failed the last two times?
Why did TekSavvy decline my offer to fax my phone bill (with address) to their office?
If they’ve done something to ensure that it will work this time — why didn’t they do that the first time?
I’m having a rocky start with TekSavvy. In spite of ordering DSL service a while ago, the order got messed up and I’ve had to call a few times to try to sort it out. Today, NCF cutoff day, I find that the order has been so badly mangled that I have to start over from scratch and be internetless for a week.
I have spoken to 2 newbie customer service reps out of the three calls I’ve made (they volunteered the info). One insisted that the only way to switch between payment types was to start over (but he didn’t tell me that it would delay the start date). He didn’t cancel the first order … that confused TekSavvy no end, I even got a call from them asking about it. But the person who called didn’t make it better so that when I spoke to the next newbie (today), we had to start over - again.
06/19: My New ISP: TekSavvy
I’ve ordered a new DSL supplier and have cancelled the old one — the transfer date is June 24. So if I go offline June 24, that might be why. I’ll be back.
I haven’t got my new static IP address yet, nor my new IPv6 subnet. Stay tuned! Hopefully I’ll find out what they are before June 24 (so I can put them in DNS on time).
I will try to stay in touch with NCF by visiting the fora and asking/answering questions there, if I see anything I can respond to.