I’m having a rocky start with TekSavvy. In spite of ordering DSL service a while ago, the order got messed up and I’ve had to call a few times to try to sort it out. Today, NCF cutoff day, I find that the order has been so badly mangled that I have to start over from scratch and be internetless for a week.

I have spoken to 2 newbie customer service reps out of the three calls I’ve made (they volunteered the info). One insisted that the only way to switch between payment types was to start over (but he didn’t tell me that it would delay the start date). He didn’t cancel the first order … that confused TekSavvy no end, I even got a call from them asking about it. But the person who called didn’t make it better so that when I spoke to the next newbie (today), we had to start over - again.